Refund & Cancellation Policy
Last updated: August 16, 2026
This Refund & Cancellation Policy explains how billing, cancellation, and refunds work for DataVec's
self-serve services. It supplements, and is incorporated into, our Terms of Service. Capitalized
terms not defined here have the meaning given in the Terms. DataVec is the merchant of record for these
transactions and issues the invoices and receipts you receive.
1. How billing works
- Signup verification. Creating an account includes a one-time $1.00 verification charge. This is an
anti-fraud measure, not a service fee, and it is non-refundable. It does not apply toward your service
fees.
- Services. Each service is a dedicated virtual machine billed at a flat monthly rate, shown at
checkout and on your invoice. There is no per-request or usage metering — the monthly price is the
price. Applicable sales tax / VAT is added at invoicing based on your billing address.
- Invoices. When you launch a service we issue a Stripe-hosted invoice for the first month. Each invoice
is due on the terms shown on the invoice. Your service provisions once the first invoice is paid.
2. Cancellation
- You may cancel a service at any time from your account in the console (or by contacting us). Cancellation
stops future invoices for that service.
- On cancellation, the service and its resources are decommissioned. Please export any data you need
first — decommissioned resources and their data cannot be recovered.
- Cancelling a service does not close your DataVec account; you can keep other services running or launch new
ones.
3. Refunds
Because each service is a dedicated machine provisioned on infrastructure we pay for per month, monthly
service fees are non-refundable once a billing period has begun, except as set out below or where required
by law. Cancelling stops future charges; it does not retroactively refund the current period.
We will refund or credit a service fee when:
- We could not provision the service you paid for (for example, a platform failure prevented your app
from going live) and we cannot resolve it in a reasonable time; or
- A material service failure attributable to DataVec prevented normal use of your service for a
significant portion of the billing period; or
- You were billed in error (duplicate charge, wrong amount, or a charge after a confirmed cancellation).
Refunds are issued to the original payment method via Stripe. Sales tax / VAT collected on a refunded charge
is refunded with it. The $1 signup verification is not refundable in any case.
4. Failed or abandoned orders
If you are charged but your service never provisions because a connected Git repository is required and none
was provided, contact us — we will either help you complete provisioning or refund the charge. A service
that is paid but left un-provisioned is treated as an order we could not fulfill under Section 3.
5. Chargebacks
If you believe a charge is wrong, contact us first at billing@datavec.com —
we resolve most issues within a couple of business days. Initiating a chargeback without contacting us may
result in suspension of your account while the dispute is investigated.
6. How to request a refund or cancel
- Cancel a service: in the console, open the service and use Manage billing, or the account billing page.
- Request a refund or report a billing problem: email
billing@datavec.com with your account email and the invoice number.
7. Changes
We may update this policy from time to time. Material changes take effect for billing periods that begin after
we post the update; the "Last updated" date above reflects the current version.
Questions about billing or this policy? Email billing@datavec.com.
